- #UNABLE TO FIND DRIVER FOR THIS PLATFORM MAC SERIAL#
- #UNABLE TO FIND DRIVER FOR THIS PLATFORM MAC BLUETOOTH#
- #UNABLE TO FIND DRIVER FOR THIS PLATFORM MAC WINDOWS#
Solution 3: Use your computer to search for the external Bluetooth device then set the device to be discoverable.Ĭause 4: The external Bluetooth device is faulty. Please note that if you have not performed any operations for a long time, the external Bluetooth device will not be discoverable.
Bluetooth keyboard: Press and hold the Power button of the keyboard to turn on the Bluetooth keyboard until the indicator flashes red and blue or constantly flashes blue, which indicates that the device is discoverable.Ĭause 3: Some external Bluetooth devices will be in detectable mode for a short time, which means that if you set the external Bluetooth device to be discoverable use the computer to search for the Bluetooth device. Bluetooth mouse with a Bluetooth button: Turn on the Power button of the Bluetooth mouse, hold the Bluetooth button until the indicator flashes red and blue or constantly flashes blue, which indicates that the device is discoverable. Huawei Bluetooth mouse: Move the switch to the Bluetooth icon then hold it there for 3 seconds until the blue indicator on the mouse flashes. To set your Bluetooth device to be discoverable, refer to the following methods: Solution 2: Refer to the user guide of your external Bluetooth device and follow the instructions to set the Bluetooth device to be discoverable. Make sure that there are no walls between two devices, you have powered on the Bluetooth device, and the Bluetooth device has sufficient battery.Ĭause 2: Your external Bluetooth device cannot be discovered so the computer cannot search for your device. Solution 1: Place your external Bluetooth device within 10 meters of the computer so it is within the Bluetooth connection range. There are four causes and solutions for Problem 1.Ĭause 1: The external Bluetooth device is too far from the computer, the external Bluetooth device has run out of power, or the switch of Bluetooth device is not powered on. Problem 9: The computer cannot detect a Bluetooth mouse that had been connected and deleted. Currently, this issue is known to occur with the Dell WM615 Bluetooth mouse and BeoPlay H5 Bluetooth earphones. Problem 8: The computer cannot connect to the external Bluetooth device and prompts the user with a message asking them to try connecting to the device again. Problem 7: The user can use the computer to search for the external Bluetooth device but is prompted with the message asking them to enter a PIN. 
They find that there is no Bluetooth driver in Device Manager, but they find that there is an unknown USB device displayed under Universal Serial Bus controllers.
Problem 6: The user cannot connect the computer to the mouse and can only use the touch pad to click the Windows icon and go to Device Manager. If the user is using a computer with an AMD platform, there is a yellow exclamation mark on the Bluetooth driver Realtek Bluetooth Adapter.If the user is using a computer with an Intel platform, there is a yellow exclamation mark on the Bluetooth driver Intel(R) Wireless Bluetooth (R).Problem 5: The user cannot connect the computer to a mouse and can only use the touch pad to click the Windows icon and go to Device Manager. Problem 4: The user clicks the Windows icon and the Settings icon, goes to Devices > Bluetooth & other devices, and finds that there is no Bluetooth switch or they cannot enable or disable Bluetooth. Problem 3: The Bluetooth icon on the taskbar disappears. Problem 2: The computer cannot find any external Bluetooth devices.
Problem 1: The computer can find other available Bluetooth devices but cannot find the user's Bluetooth device.
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